Returns

Please find detailed returns information - here

Bundles

Bundles are non-refundable and you cannot exchange your items. If you receive a faulty item, please contact our customer service team.

Returns charge

Just to let you know, we have a £2.99 returns charge which is deducted from your refund. Returns for exchanges and store credit are free.

Important information

You have 21 days from the dispatch date to log your return. You then have a 14 days from the date logged to return your unwanted item(s).

Please bear in mind that If you return outside of this period we offer a credit note for any return received up to 45 days after the delivery date, with our returns charge deducted. (Your credit note must be used within 6 months from the issue date).

Returns received after this time will be returned to the customer.

Please take extra care when trying your item(s) on. Item(s) will only be fully refunded if returned in the same condition as received, with the original tags still attached.

We do not refund the delivery charge from your order unless it is incorrect, faulty, or delayed if you selected next day delivery. In case of a delay, we refund the next-day delivery upgrade fee.

How do I log and create my return? (UK Customers only) 

We do not send out a returns label in your parcel, please follow the instructions below to complete your return;

To log your return and process your free returns label, please click the link or paste the URL into your browser:
https://returnsportal.co/version-live/r/dancingleopard

Please make sure to fill out all the fields correctly. There will also be information on how to exchange your item.

How do I make a return from outside of the UK

Include your name, order number, email, and reason for return in your package.

Send returns to:

Dancing Leopard
Unit 1
Masonry Trading Estate
135 Bloxwich Road
Walsall
West Midlands
WS2 8BS
United Kingdom

Use a tracked delivery method and label the parcel clearly as 'RETURNS'.

Keep tracking details and receipts for your reference.

How long does it take for my refund to be processed?

Please allow up to 14 working days from the date you returned your parcel.

You'll receive a notification once your refund is processed.

Can I exchange my order?

Yes, you can! Simply follow the link below, follow the instructions and submit your exchange request -

https://returnsportal.co/version-live/r/dancingleopard

Exchanges will be shipped out within 14 working days from the date you returned your parcel.

Returns Terms & Conditions

Your Dancing Leopard item will have been fitted with a "Do Not Remove Triangle" that must still be attached and not tampered with in any way or your return and refund will be refused and the item shipped back to you.

*IMPORTANT - All customer returns will undergo a thorough inspection, if an item(s) is returned in a non saleable condition, we reserve the right to refuse a refund or exchange request and ship any non saleable item(s) back to the customer. This policy does not affect the customer's statutory rights relating to cancelling an order or returning faulty or unwanted item(s) under the consumer protection (distance selling) regulations and further details on customer statutory rights can be found at the local trading standards department or Citizens Advice bureau.

*Please take care when trying your item(s) on. Item(s) will only be fully refunded or exchanged if returned in the same condition as received, with the original tag still attached. Please avoid make-up transfer marks and distinctive, strong smells, and remove all jewellery to prevent possible snagging when trying item(s) on. Unfasten all buttons or zips in order to step into the garment, avoid pulling garments over your head and take care when handling delicate fabrics to prevent any damage. Bodysuits & Swimwear should always be tried on over underwear and the protective hygiene strip must not be removed and still intact if you wish to return. If a garment includes a belt, and it is returned without the belt then the refund will be refused and the item will be immediately shipped back out to you.

How to place an order

How do I place an order?

Step 1 - Browse and shop our vast range of items.You can search our website by Category, Trend, Prints and Size or you can just navigate our website using the menu and drop downs.

Step 2 - To view a product, simply click on any picture to see an enlarged view and other details including a description & sizes. 

Step 3 - Select a size, if your size is greyed out this means it is out of stock. Here you can choose to use our “Notify Me When Available” option to receive a message when your size is back in stock.

Step 4 - Once you have added all of your items to your bag, you simply need to click ‘Checkout’ and follow the steps.

Orders

Has my order gone through?

Once you have placed your order, you will receive an automated ‘order confirmation’ email within 1 hour, which will include all of the items that you have ordered and expected delivery dates. You will only receive this email if you have a valid email address registered to your account. 

If you do have a valid email address registered to your account and you haven’t received an order confirmation email, please check to ensure that the email has not been filtered into your ‘junk’ folder.

 I did not receive my new customer discount code.

If you cannot find your new customer discount code please check your junk mail section as we are often filtered here. If you still cannot find it please contact us at customer services and we will be more than happy to help.

 Can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with your tracking details.

You can track your parcel by visiting Evri’s tracking page and entering your tracking code. Alternatively, you can download the Evri app to track your order on the go.

Delivery

How long does delivery take and what is the cost? 

Standard shipping within the UK costs £2.99, and delivery typically takes 2-5 working days. Once your parcel has been dispatched, Evri will provide a tracking code so you can follow its journey via their website or app.

Please note: We do not ship on weekends or bank holidays, so keep this in mind when placing your order.

Do you offer next day shipping?

Yes, we do offer next-day delivery, but some areas are excluded from this service. The cost is £4.99, with a cut-off time of 2pm (weekdays only).

Please note: Orders placed after 2pm on Friday will be dispatched on the next working day.

Next-day delivery is unavailable to certain postcodes, including parts of Scotland, Northern Ireland, the Highlands & Islands, and the Channel Islands. These include IM, HS, ZE, BT, IV, KW, TR, GY, JE, AB, FK, KA, PA, and PH.

If you live in one of these areas and select next-day delivery at checkout, we won’t be able to guarantee next-day arrival.

Can I change my delivery address/ order details?

If you need to amend your shipping address/order details please contact our customer service team at your earliest convenience and title your query “URGENT - with the reason for the urgency” we will try our utmost to make such amendments for you. If your order has already been packed and shipped it will be delivered to the original shipping address provided, we cannot be held accountable thereafter, should any issues may occur due to the incorrect information provided.

Which courier do you use?

We use Evri for all standard and next-day delivery orders

Do you ship outside of the U.K?

We have temporarily paused this service. We hope to have this resumed soon.

International orders

Important Update

We’ve temporarily paused international orders and hope to resume this service soon. Thank you for your understanding, and we’re sorry for any inconvenience this may cause.

International Delivery Charges:

Orders placed with Royal Mail

Europe - £8
Rest of the world - £12

Orders placed with DPD

Europe - £12
Rest of the world - £15

International Delivery:

For our cherished international customers, as you know Brexit has changed the way in which send and receive goods from EU countries.

We have now updated how we collect taxes to ensure you have the best possible experience shopping with us.

For all orders under €150, prices are inclusive of VAT. For orders over €150 you may be charged your local VAT and import duty rate. Please note €150 is inclusive of delivery fees.

The rest of the world orders will be charged a price excluding VAT, which are the prices you see whilst browsing the site and at checkout - all of the rest of the world orders will be subject to your local VAT and import duty rate.

For our UAE customers, please input your UAE contact number at the checkout stage so that our delivery partner can contact you with any updates.

We would ask you to take this into account when ordering and to contact us on customer services if you need any further advice.

International returns:

Please note that we do not offer currently free International returns, and a free returns label is not included for international shipments.

You can return your order using a standard trackable postal service and you will need to cover the cost of postage.

Please fill out the customs information accurately and mark clearly that the parcel is a return, failure to do so will see the parcel returned to sender and it will not reach us.

Please note that we are unable to deliver to PO box addresses.

Clearpay

What is Clearpay

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.

How do I use Clearpay?

Simply go through each checkout stage until you reach the payment section. Clearpay is now located here. Select Clearpay as your payment method and continue the checkout process as usual.

Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.

Other eligibility criteria apply. See Clearpay Terms of Service for further details.

How does the Clearpay payment schedule work?

Clearpay will split the total value of your order into 4 instalments payable every fortnight. When transacting online the exact amounts and dates will be displayed for you to agree to before you confirm your purchase.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can't pay a Clearpay instalment?

If you cannot make a payment, please contact Clearpay here.

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

Can I use another form of payment with Clearpay?

Yes, you may also use a gift card or a promotional code with Clearpay to pay for your purchase.

Visit the Clearpay website h​ere ​for a comprehensive list of FAQs, Clearpay Terms of Service ​here, and Privacy Policy h​ere​

Refunds

Returns charge

If you're returning any item(s) for a refund, we have a £2.99 returns charge. This charge is per order and will be deducted from your refund.

How long does it take for my refund to be processed?

Please allow up to 14 working days from the date you returned your parcel. When we have processed your return we will send you a notification letting you know the details of the refund.

I have not received my refund?

If you haven't received your refund after 14 working days from the date you returned your parcel, please contact us at customerservice@dancingleopard.co.uk. We'll be happy to help.

What happens if I get a refund sent to a cancelled card or a closed bank account?

In some cases, you may have cancelled or closed your card in the time since the purchase was made. If this has occurred, you will need to contact your card issuer or bank to locate the returned funds and ensure that they are properly paid out to you.

If your financial institution requires details about the refund, including specific date, time, and amount, you can get in touch with us here and ask for your refund confirmation.

Product Info

Images on site.

We try to edit our photos to show the garments as life-like as possible, but please bear in mind that the actual colour may vary slightly on occasion dependent on your monitor or phone device. We cannot guarantee that the colour you see accurately portrays the true colour of the product and apologies for any confusion and disappointment this may cause.

How tall is your model?

Our gorgeous model Sarah is 5'7 and wears a size XS or 6.

Do you restock sold out products?

In most cases we do, although we do phase out products to make room for new ones (our headquarters is quite small!). If you select your size and hit the "NOTIFY ME WHEN AVAILABLE" we will email you as soon as your size is restocked.

I am between sizes – which one should I choose?

The majority of our styles are true to UK sizing, and we advise you to purchase your usual size unless specifically stated in the style description advertised on our website.

For some of our looser fit garments, our sizing runs from S-L, with the following sizing structure

S: UK 8-10

M: UK 12-14

L: UK 16-18

If you are between sizes our advice is to go a size down if you would like the item to be more fitted and go up a size if you prefer a more relaxed fit.

Gift Cards

Do you sell gift cards?

We do indeed sell Dancing Leopard gift card vouchers - they come in 4 different options. £25, £50, £75 & £100

Please click the link below to be directed to our available Gift Vouchers:

https://www.dancingleopard.co.uk/products/gift-card

The gift card voucher code will land straight into the inbox of the email address linked to the purchase - simple.

How do I redeem my gift card?

You can redeem your gift card at checkout, simply input the code into the box located under the summary and the contents of your basket. This is titled “Gift Card or Discount Code” and hit “apply”

How long is my gift card valid for?

Our gift cards are valid for up to 1 year. If you have any issues or queries regarding this subject or any other feel free to talk to our customer service agents who will happily help and advise where they can.

Promotions

CODE REDEMPTION

Please note that discount codes are not redeemable against sale or special priced items unless stated otherwise.

Discount codes are not applicable on bundles

Our discount codes can only be used once per customer.

NEW CUSTOMERS - SIGN UP TO OUR EMAILS OR DOWNLOAD OUR APP TO GET 15% OFF

Donate To The Salvation Army

We’re so excited to announce that you can now send your donations of pre-loved clothes, accessories and shoes directly to The Salvation Army through our website. Plus, when your donation is received, we’ll send you a 10% off code to say thank you.

START YOUR DONATION

How do I donate?

Step 1: Clear out your wardrobe and choose at least four items you’d like to donate. Items so not have to be purchased from Dancing Leopard, it can be any unwanted clothing, shoes or accessories, from any brand.

Step 2: Click the link below to start your online donation.

Step 3: Enter your details.

Step 4: Choose a delivery service and a convenient drop off location. 

Step 5: Make sure that your donation meets the height and weight requirements of your selected courier. You can send your parcel in any mailing bag, old or new.

Step 5: Download the QR code and drop off your parcel.

Step 6: When your donation has been received, we’ll send you a 10% off discount code.

START YOUR DONATION

100% of the profit made from your donation will be donated to The Salvation Army charity to help them transform lives. Thank you so much for making a difference.

Career & Corporate

How can I apply for a role with Dancing Leopard?

For any future career opportunities please see our blog section. We post all potential up and coming roles on our blog. Please do send your CV to joinus@dancingleopard.co.uk too!

How can we collaborate with or feature Dancing Leopard?

If you are interested in collaborating with us or featuring us in media then feel free to drop us a message on collaborate@dancingleopard.co.uk and one of our Marketing Department will get back to you.

Do you offer wholesale?

If you wish to register your interest to be a Dancing Leopard stockist please contact wholesale@dancingleopard.co.uk.

Contact us

If you have a query that wasn't covered in the above topics please contact us at:

customerservice@dancingleopard.co.uk

For blogger/ press enquiries please contact:

 collaborate@dancingleopard.co.uk

To apply to join our wholesale programme please email:

 wholesale@dancingleopard.co.uk